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  • 白银走势图:customs QUERY RESOLUTION PROCESS

    All telephone calls to Customs offices will now be routed automatically to the SARS Contact Centre (0800?00 7277).?

    This process has been introduced at SARS offices around the country in order to offer clients improved tracking and tracing of queries, as well as a single telephone number or point of contact, ensuring that your call will always be answered swiftly.
    ?

    Telephonic queries?

    Customs clients are encouraged to follow the standard query resolution process for urgent issues:
    ?
    • Call the SARS National Contact Centre on 0800 00 7277 (if outside South Africa, call +27 116022093), select option 4 and follow the voice prompts. You will be given a Contact Centre call reference number which will be used in all further communication with SARS.
    • If the enquiry cannot be resolved through Self-Help Options (1st Tier), you’ll be routed to speak to an agent (2nd Tier). Where agents cannot resolve your query, they will refer to a Contact Centre consultant(3rd Tier) who will get feedback from the relevant Customs Office and will call or email you for an update or outcome.
    • If the Contact Centre consultant cannot resolve your query, it will be escalated to a Customs specialist (fourth tier). You will then be given further feedback and specialised attention will be given to your case.
    ?
    Top tip: The Contact Centre adheres to strict timelines in terms of query resolution and you will be given feedback as soon as possible; additionally, all calls are recorded and documented. For status queries, the Contact Centre agent will have access to the same system as a Customs officer and will be able to track the status of your case in the same way that a Customs officer would.
    ?

    Follow-up queries

    If you wish to follow up on your query, kindly contact the SARS Contact Centre with your case reference number.
    ?

    Please ensure that you include the following details:

    • Your Contact Centre call reference number
    • Your Local Reference Number (LRN)
    • Your Service Manager case number (if relevant)
    • Manifest number (if relevant)

    Booking email addresses:

    The following e-mail addresses should be utilised for inspection bookings, depending on where you are based:

    极速11选5怎么赢 www.lfetz.com ?

    Top tip:?Customs clients who have queries about trucks being delayed at ports of entry are reminded that there could be several reasons for this:
    • Firstly, clients need to have received a “Proceed to Port” message via Electronic Data Interchange (EDI) before the truck can be sent to the port.
    • Secondly, if the truck has been stopped for inspection, the process before it is released could take some time as a documentary inspection first needs to take place at a centralised processing hub.
    • Additional supporting documents could also be requested by Customs.
    • A physical inspection of the truck/vehicle may take place, further delaying the process.
    • Processes of other government agencies (e.g. Home Affairs or the Department of Health) such as permits, passport control, etc. may cause delays.
    ?
    Please keep in mind the timeframe needed for this process to be finalised before contacting Customs.

    ?

    Last Updated: 09/10/2019 10:35 AM     print this page ?
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  • vivo NEX图赏:全面屏手机新旗舰 可升降摄像头吸睛 2019-10-09
  • 第536期:每天喝多少绿茶才有健康效应? 2019-10-09
  • 奇点金服获一亿元B轮融资 战略合作发布 2019-09-30
  • 吴亦凡执导《中国新说唱》主题曲MV 打造中国风 2019-09-14
  • 人民日报:美方一意孤行必将损人害己 2019-09-11
  • 那你说说看,哪个国家什么时候是由劳动者主导的?[哈哈] 2019-08-25
  • 北京法院诉讼档案实现互联网查阅 2019-08-11
  • 小长假恰逢“6·18”年中促销 双节乌鲁木齐消费市场火热 2019-08-09
  • 建行重庆市分行精心组织“6.14信用记录关爱日”主题宣传活动 2019-08-09
  • 2018年春节 瑞狗迎春 2019-08-02
  • 速度即正义 2017年纽北圈速排名前10名 2019-08-02
  • 人民日报里庄旧址二三事 2019-07-25
  • 火箭正式公布夏联赛程 周琦领衔带队出征获绝对信任 2019-07-25
  • 韩国釜山海滩变“垃圾场” 清洁工叫苦不堪 2019-07-15
  • 商务部新闻发言人就美白宫6月18日声明发表谈话 2019-07-15
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